MISSION STATEMENT
Employ the Superstars
Never put money ahead of people
Fuel growth and innovation in everything we do
Be a pillar in our community
Provide our team members with a FUN and stable work environment
Be passionate in everything we do
Deliver the WOW factor in our customer service
Be more than just an experience and set a new standard
As a member of the TECH-NET Professional program we agree to:
- Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
- Offer customers a price estimate for work to be performed.
- Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
- Make every effort to keep the customer informed about appointments and completion deadlines.
- Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.
- Provide and honor Advance Auto Parts manufacturer warranties.
- Exercise reasonable care for the customer's property while it is being serviced.
- Make every effort to fix the customer's vehicle right the "first time".
- Maintain a system for fair settlement of customer's complaints.
- Cooperate with established consumer complaint mediation activities.
- Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.
what our customers say
Johnny's did a great Job on my ignition switch. Brian, Niki and Aaron took care of us from start to finish. Aaron walked through everything from what to expect to great pricing. Thanks - will be back
I have been searching for an honest, reasonable mechanic since I moved here 4 years ago. Search complete. I will be bringing all my cars here and recommending them to all my family and friends.
I took my Volkswagen to get an alignment and I couldn't have been happier! I was greeted as soon as I walked into the shop and was offered refreshments. I will definitely be coming back to service my car. The prices are reasonable and I would recommend them to anyone!
